Electronic Licence Management System (ELMS) – online payments

As part of an EU Services Directive, any authority that manages applications involving a fee for licences, permits and similar services must be able to accept payments online from 28 December 2009 - for details see the ELMS website http://elmsportal.businesslink.gov.uk/.

The Department for Business, Innovation and Skills (BIS) is leading the UK implementation and issues regular communications to the Primary Liaison Point (PLP) within each authority.

If, as a representative of an affected authority, you wish to ascertain details of your own authority’s PLP, you can send an email to servicesdirective@bis.gsi.gov.uk requesting PLP details and BIS will then reply with this information. Capita has worked closely with BIS on this initiative and is able to provide BIS-accredited integration between the Electronic Licence Management System (ELMS) and Capita’s Payment Portal, a fully managed and accredited solution that allows secure processing of credit and debit card payments. More than 60 Local Authorities have already contracted for this solution, branded the ELMS Payment Portal. The solution comes complete with access to Capita’s Refunds and Reporting module. This allows designated members of your own staff to easily and securely process a refund against the account from which payment was originally taken, with refund details being provided in the same transaction file as card payments. Reporting allows you to view payments taken through the day using a comprehensive range of search criteria. Capita is an established provider of payment management solutions to over 200 organisations, the majority of which are within the public sector. Our managed service is Payment Card Industry Data Security Standard (PCI DSS) certified and processes around 1.3 million payments by credit and debit card each month on behalf of our customers, with a total value of almost £90 million.