Tenancy Scheduler

Recent studies have concluded that Local Authorities and registered providers of housing should be given more freedom when it comes to creating new tenure types for social housing.*

With increasing need to monitor tenancies and support tenants in maintaining a stable tenancy, Capita has enhanced its Appointments system to enable customers to schedule tenancy visits based on tenure type.

This development is coming as part of Release 15 of Capita Housing. The software enables customers to schedule tenancy reviews by allocating Neighborhood officers to a list of properties for which they are responsible. Following this, visits would be allocated to them, ready for appointments to be booked.

The benefits will be seen in the time saved in the scheduling of visits and ensuring officers share all the relevant information available at the click of a button.
 
Tenancy scheduling is a stand-alone module, but customers with the Appointment Module will also benefit from integration to Microsoft Outlook and the ability to automatically book appointments containing all of the relevant tenancy information.
 
Other benefits include the ability to:

- View tenant details easily such as property, tenancy, repairs history and arrears
- Send letters designed for tenancy visits
- View contact details easily.

*Local Government Information Unit: ‘Room to Move’ Amelia Johnson & Janet Sillet