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CAPITA Business News

Community Care Providers Scotland to pilot
Capita Support

Capita Software Services is working with Community Care
Providers Scotland (CCPS), the association of voluntary sector organisations, to pilot the Capita Support web-based outcome
monitoring tool. Launched earlier this year, the software will assist providers of housing support to demonstrate the impact their services have on people’s lives.

CCPS’s housing support outcomes framework currently
captures those elements which demonstrate the difference that housing support services make to the lives of those who use them. Information about individual outcomes is key to supporting service development and contract monitoring.

Yvette Burgess, director of the Housing Support Enabling Unit,
CCPS, commented: “The Housing Support Enabling Unit was
established in January 2004 to assist and support independent
service providers in the implementation of the Supporting People programme. The web-based tool that Capita is configuring for this unit will allow providers across Scotland to voluntarily create a record of service user outcomes electronically. These outcomes measure the impact of individual housing support services for individual clients. We look forward to piloting this system which will be of great interest to commissioners of housing services, service providers and those using housing support services.”

Roger Birkinshaw, Director of Housing at Capita Software
Services, said: “The priority for voluntary sector organisations who work with vulnerable people within our communities is to provide them with much needed care and support. Capita Support is designed to complement these organisations’ existing processes, creating a more effective and efficient solution to monitoring outcomes.”

The Capita Support software solution was launched in
early 2009 by Capita Housing. It has been specifically
developed to meet the needs of agencies, commissioners
and providers within the Supported Housing and Services
arena. It is designed to facilitate improved assessment, matching, referral and placement functions for accommodation based and floating supporting services, where support can be provided to vulnerable citizens regardless of where they live. It is the only dedicated system currently on the market that allows matching of clients and providers. This package has already been successfully implemented at over 10 organisations throughout the UK.

Aberdeenshire Council are the first customer to go live
with Capita Support.

Payment Management Contract Wins

A number of customers formerly taking payments using our legacy Perception product have now contracted for the Payment Management suite of products. These include:

- Angus Council have purchased Counter Receipting with Secure Bureau Service (SBS) and Income Management
- Blaby District Council will be using Paye.net with SBS and Income Management together with our managed services
   for Internet Payments and Touch Tone
- Cotswold District Council have signed up for Counter Receipting with SBS and Income Management together with our
   managed services for Internet Payments and Touch Tone
- Herefordshire Council will deploy Paye.net with SBS and Income Management
- Peterborough City Council are retaining Perception for cash office payments, but will take payments in a number of
   other departments using Paye.net with SBS. They have also invested in the Configuration Management System option
   within Internet Payments.

Chichester District Council, already using Counter Receipting and Income Management has now extended their investment in Payment Management products to include Paye.net, SBS and Internet Payments with Configuration Management.

Derbyshire Dales District Council is moving from a legacy cash receipting solution to our Counter Receipting and Income Management products.

Epping Forest District Council is migrating from an existing touch tone solution to join our growing number of Speech Recognition users.

Both Erewash and Mendip District Councils will move their existing online payments to our Internet Payments solution and will also be implementing Touch Tone.

Payment Management's presence in the Housing Association market continues to grow, with additional contracts for the product portfolio being placed by the Paragon Community Housing Group, Argyll Community Housing Association, Merlin Housing Society and Magna Housing Group.

The Welsh Council Tax Benefit Take Up campaign now complete

The campaign was a shared initiative between seven Welsh Local Authorities (LAs), - including four that are not Capita Revenues and Benefits customers - Capita Call Centre, Coventry and Talkingtech UK Ltd (specialised data dialing company).

The process started in November 2008 and involved the LAs submitting Council Tax data to Talkingtech for customers not currently in receipt of Council Tax Benefit. Talkingtech harvested telephone numbers for those customers. These were passed to the LA and loaded into their respective Revenues and Benefits systems. A selection process was run to provide Talkingtech with a number of customers they could contact to invite them to apply for the benefit. If the customer chooses to continue they are put through to the Capita Call Centre, and a means test is undertaken. If passed, the customer is given a time at which they will be called back to go through the application process. Once completed, this is passed back to the LA, either on paper or electronically using e-claim technology.

As a result of the automated dialling, Capita Call Centre dealt with in excess of 31,000 calls in a six month period of the campaign. 2,300 of these resulted in claim forms being forwarded to the LAs. The project was completed in July 2009 and has been viewed as a success.

Wirral are live on Capita's change of address
solution. The solution enables customers to inform an authority of a change of address over the web,
with information provided being sent straight into Capita revenues and benefits system for maximum efficiency.

Chelmsford, North Dorset, North East Derbyshire,Tunbridge Wells, and Epping Forest
are all live with Revenues and Benefits Mobile solution.

Stevenage Borough Council have recently gone live on Capita Benefits, Council Tax and Business Rates concluding a successful project delivered to agreed timescales. Stevenage BC converted from Pericles and also utilised Capita’s Enhanced Service offering allowing their own staff to continue with their own day to day duties and thereby causing minimal disruption to their ongoing service provision.

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