New video case studies
Council Tax Benefit Uptake Campaign
| Almost a third of Welsh local authorities chose to work in partnership with Capita Software Services to ensure a comprehensive, yet efficient, approach to their benefits take-up campaign. Capita Software Services created a system whereby every charge-payer that wasnt already receiving benefit was contacted, thus ensuring those eligible but not claiming were not missed. The innovative solution meant that over a six month period, the Capita call centre dealt with over 31,000 calls of which 1,800 resulted in claim forms being completed and over £365,000 being awarded in benefits. Watch this video to find out more. |
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South Worcestershire Find out how Capita Software Services worked successfully in close partnership with the South Worcestershire Shared Service to help them provide a combined service to the residents and businesses in the area. The project’s aim was to provide a common IT platform to drive a number of cost savings and efficiencies, bringing about an improved service. Watch this video to find out more. |