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                                                                                                                                                                                 June 2009
Welcome to the latest edition of Mini Monitor

These are challenging times for the public sector but we hope that the news, information and advice in this issue of Mini Monitor gives you some inspiration and ideas to help you improve your service to your customers whilst reducing costs at the same time.

 

  

Revenues and Benefits

Suffolk Coastal halves the time spent taking card payments - find out how

Improve your team’s efficiency with Process and Performance Manager - read more

Contact centre improved efficiency - read more

Shared Services - Capita are the clear choice - read more

LA direct debit campaigns, who really benefits? - read more

Opportunities for change in the face of challenges -read more

   Payment Management

Capita achieves another landmark security standard - read more

Capita's hosted solution leads the way read more

Securing student payments at Dundee College - find out how


    
   

Social Housing

Capita Housing – maximising choice and delivering innovation - find out how

Solihull Community Housing puts tenants online - read more

Housing - Online Services - read more

Technical Services

Pre-Paid Technical Support Vouchers - read more

Security Hardening and Patching - find out more

 

 

Citizen Services

How many usernames and passwords are needed to use your online services? - read more

 

Capita has been busy - find out more about recent customer successes

Diary dates - find out where Capita will be throughout the summer


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Technical Services at https://twitter.com/capitacsstech

         

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