Pre-paid Technical Support Vouchers

Today’s technology environments are rapidly developing. Providing cost effective and professional support for an increasingly varied suite of systems is becoming increasingly challenging. Specific knowledge, required to support systems within varied infrastructures, is costly to maintain, with training and knowledge transfer often taking a back seat to delivering reliable IT services. 
Pre-paid Technical Support Vouchers from Capita Technical Services have
been developed to assist those sites that wish to support their Capita Software Services’ applications in-house. However, the Support Vouchers provide the flexibility to call upon the skills and expertise of the Capita Remote Support Team when required.

Capita Pre-paid Technical Support Vouchers give your organisation easy
access to our team of professional Ingres Database Administrators (DBAs)
whilst retaining in-house technical expertise. All team members have many
years of experience on the Ingres Relational Database Management System (RDBMS) software, UNIX and Windows operating systems, and more specifically Capita’s software.  

  

The Pre-paid Technical Support Vouchers are purchased in blocks of five and remain valid for 12 months. Price reductions are offered in relation to the number of vouchers purchased.


Example services include:

  • Database rollback 
  • Technical training
  • Application upgrade – test
  • Consultancy
  • Security patching and hardening.

Advantages and benefits

The benefits to your organisation are significant and include:

  • Full support for all Capita applications.
  • Full access to the Capita Remote Support Team
  • Team of 12 fully trained DBAs
  • Reducing risk during complex technical activities
  • Eliminating reliance on your key internal technical personnel
  • Providing live activities out-of-hours
  • Availability of activities at short notice
  • Support to cover holidays and periods of sickness

Cost effectiveness

Organisations are able to call upon the expertise of Capita technical staff to provide support at relatively short notice. This is beneficial when providing technical cover for holidays, sickness or even weekend out-of-hours’ activities.

Detailed list of activities

A detailed list of all available assistance is provided as part of the service along with regular reviews of your
voucher usage.

For further details contact your account manager
                                                                                                                                                                  Back