Contact centre improved efficiency
The Integration Portal from Capita Revenues and Benefits can help you cope with the additional calls generated by Call centre efficiency These increases all amount to more processing work in your back offices and more calls to the front office. The challenge is to handle these calls as efficiently as possible so that the back office staff can concentrate on processing benefits or collecting Council Tax rather than constantly being distracted by the phone.
the recession.
There’s no doubt about it, the recession has put Revenues and Benefits departments under pressure. Authorities have seen a dramatic increase of around double in the number of benefit applications and more people are struggling to pay their Council Tax bills. 
Capita’s Integration Portal can help! And what’s more it can be installed in a week, so is available to help right now.
The Integration Portal provides a number of web forms that can be integrated into your CRM system enabling front office staff to easily access data in the Capita Revenues and Benefits system without needing separately access to
the software.
The solution is easy to use and designed for use by non-Revenues and Benefits experts. It enables you to answer more calls in front office and transfer less to the back office.
Capita’s Integration Portal – helping you through the recession with:
- Reduced burden on back office staff
- More cost effective call handling
- Reduced training costs
- Reduction in duplication and avoidable contact
Contact your Capita Account Manager or click here to find out more about the Integration Portal.
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