The front line of housing services is changing. Are you ready?

The need for tenant services to be accessed simply and online by citizens is increasing. The Transformational Government Strategy of 2005 increased this urgency for providing services to your community online.

Did you know that implementing online services for your citizens means that services and queries can be dealt with for as little as 27p per visit?

Latest research has found each online visitor costs a local authority can as little as 27p. This compares with £3.22 for a phone call and a staggering £6.56 for a visit in person.

The frontline has moved online

Understanding the need for services to move online, Capita Housing brings you our Online Services solution. This innovative suite of applications gives organisations a new, interactive way of communicating with the community. Citizens and tenants can access key information and services exactly when and where they need it simply by going online through their PC, laptop, Playstation 3, Nintendo Wii or even their internet enabled mobile phone.

Benefits to you

Offers a wider range of housing services and information to citizens at first contact point

Quickly reduces avoidable contact

Delivers considerable cost savings

Enables rapid resolution of day-to-day enquiries

Registers and creates online user accounts for citizens, accessible 24/7

Improves reliability and accuracy of access channels for services

Increases customer satisfaction

Allows organisations to cherry-pick the exact online services and functions – to best fit your current online strategy now and in the future

Requires minimal configuration – Online Services are ready-to-run “out of the box”.

It’s one of a kind

Online Services from Capita Housing is currently the only internet accessible solution giving wide ranging, security controlled, real-time read-only and updating access to Capita Housing data.

Want to find out more? Visit the frontline by: contacting your Capita Housing Account Manager for further details and to arrange an onsite demonstration to experience how our Online Services can rapidly transform your service delivery about our Online Services solution visiting our interactive demonstration of Capita Housing’s Online Services here booking a place at the Capita Housing Conference, featuring keynote speakers Professor Germaine Greer, Professor John Beckford and others talking about digital inclusion in the housing sector. Find out more… * you will be required to login to the Capita Housing customer area